FAQ
Which payments are imported?
Successful cash payments and cash refunds posted on folios in apaleo, from the start date on. Card and other payments are not part of the cash book.
Can a payment be booked twice?
No. Every payment is recognised by its apaleo payment ID and booked only once.
What if a webhook is missed?
The app reconciles with apaleo whenever the cash book is opened and with the Refresh button.
Can I change a booking?
No, a booking is cancelled with a counter-entry instead. That keeps the journal complete.
Can I change the start date or the opening balance?
No. An admin can reset the cash book and start it again. Export it first.
Does it work for several properties?
Yes. Each property of the apaleo account has its own cash book.
Which languages does the app speak?
English and German, including Excel and PDF export. It starts in the language of your apaleo account. Under Settings → Language every user picks their own, and it follows them to every device.
Why does it say "unconfirmed" next to a name?
Inside apaleo the app knows the user from the address. Confirm once via apaleo and the name is confirmed.
Can I export a signed shift report?
Yes. Under Export → PDF (for signing) you get a printable report for the chosen period with a signature line. Excel remains available for accounting.
Does the app store guest data?
Not automatically. apaleo only sends payment IDs, not guest names. If someone types a guest name into the description or receipt field, that text is stored and visible in the hotel. Please avoid that; the hotel is responsible for what is typed.
Where is the data stored?
On Cloudflare (app) and Supabase (database, data centre in London). Details in the privacy policy.
Who is behind the app?
The AGI Research GmbH team: Ambros Gleißner develops the app. You talk directly to the people who build it.
How do I reach support?
We look forward to every feedback. Open a ticket or write to team@agi-research.de.